Terms and Conditions

The following terms and conditions apply to your use of the Susannah Hunter Website and to all Orders placed, and an agreement to sell you the Product is made on the basis of these terms when we accept your order through this Website.

Product Information

Due to technical limitations, slight variations between the colour and texture of the actual Product and the image of the Product shown on this Website are to be expected. All Product descriptions and illustrations shown on the Website are provided in good faith but are intended as guidance only and actual Products may vary accordingly.
Whilst every effort is made to keep prices up-to-date on the Website, we reserve the right to alter prices at any time. Any change in price will be communicated to you prior to delivery of the relevant Products.


Measurements given are approximate.


Orders are normally accepted if the material to make the Product is available, if the order reflects current pricing, and your credit or account card is authorised for the transaction.
Purchases made on the site are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit.
We reserve the right to refuse Orders.


Delivery is calculated on weight and destination. Every Product is handmade once ordered therefore whilst every effort will be made to dispatch your Products within 14 days of ordering, please allow 28 for delivery. We will contact you if there is to be a delay in the dispatch of your Products.


Please be aware that all shipments outside the UK maybe subject to import duties and taxes that are levy once a shipment reaches your country. As we cannot predict what these charges will be you will be liable for all customs clearance charges. You are not entitled to cancel your order on the basis of unforeseen duties or levies.


All prices shown on the Website are in GBP and inclusive of UK Value Added Tax (“VAT”) at the relevant rate unless you have selected a country where VAT is not chargeable. All Products will remain our property until we have received payment in full for those Products.
All card payments are subject to authorisation by your card issuer. If your payment is not authorised, we will cancel your order and notify you in writing (including e-mail) that we have done so.
If we cannot supply you with the Products that you have ordered, we will cancel your order and inform you of this as soon as reasonably possible. We will give you a full refund where you have already paid for the Products.

Refund / Replacement

Unfortunately as every Product is made to order we cannot offer a refund on the Products unless faulty or incorrectly supplied to you. In such cases please contact us in writing (or email) noting any damage or error in supply within 14 days of delivery. Prior to returning any Products to us, please also telephone us and we will arrange for return of the Products.

Intellectual Property Rights

You acknowledge and agree that we own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the Products and Website.
You are permitted to use the content only as expressly authorised by Susannah Hunter and/or its third party licensers.
You agree to and agree not to assist or facilitate any third party to copy, publish, reproduce, transmit, or distribute any of the above listed content. Violators will be prosecuted to the fullest extent permissible under applicable law.

Except in respect of death or personal injury caused by Susannah Hunter’s negligence, Susannah Hunter shall not be liable to you for any loss or damage (such term to include without limitation economic loss, administrative and overhead costs, loss of profits (whether direct or indirect), business, contracts, revenues, goodwill, production and anticipated savings of every description, loss).
Susannah Hunter shall not be liable to you by reason of any delay in performing, or any failure to perform, any of Susannah Hunter’s obligations in relation to the Product if the delay or failure was due to any cause beyond Susannah Hunter’s reasonable control.
Susannah Hunter’s liability to you in all other instances shall not exceed the value of the Product ordered by you.